FIXED PRICE REPAIR RATES KEEP'S PRICING SIMPLE
AJR keeps it simple by having fixed repair rates, so everyone pays the same rate regardless of how long it takes to repair as some machines / devices may take longer than others and that’s just the way it is, We don't believe in hourly repair rates.
ESTIMATES GIVEN PRIOR TO WORK BEING CARRIED OUT
I am a friendly and helpful professional who will be able to access your problem, offer a solution, and most importantly quote you a price based around our easy-to-understand fixed-price labour charges. If you decide to go ahead with the repair, we will get your system repaired quickly, give it a healthcheck (we do this with every system we repair!) and then let you know it’s ready to be returned to you.
FULLY QUALIFIED IT SPECIALIST WITH OVER 10 YEARS EXPERIENCE
I have over 10+ years experience working in IT. I have worked in many areas of the technology industry including private, public and educational sectors, an educational enterprice environment as a lead IT / Network Technician and also supported around 15 local primary schools with engineering visits for IT Support & Project Management. I have also worked for a private company a leading IT Solutions & Managed service provider in Rotherham dealing with a range of IT platforms, mainly in server environments, dealing with physical and virtual servers for some very big companies all over the world including Holland & Germany. So you know your in good hands with AJR.
PARTS COVERED BY A 12 MONTH HARDWARE WARRANTY
All parts supplied by AJR is Genuine quality hardware covered by a standard 12 month warranty, We have a few suppliers who we have developed a good relationship with, we work closely with them to get the best quality parts at the pest prices, We don’t believe in low quality parts, it has to be quality hardware to match the work we provide, Laptop Screens are normally Samsung / LG, Hard drives are Samsung, Seagate and Western Digital, and iDevice parts for iPhones and iPads are genuine Apple OEM, We don’t fit cheap fake replicas like a lot of others do to knock the price down.
14 DAY LABOUR GUARANTEE / FREE REMEDIAL RE-VISITS
AJR is so confident in the work we do, due to our experience and knowledge, We offer a 14 day labour guarantee, in the unlikely event your still experiencing issues after a repair AJR will put it right free of charge no questions asked, this excludes Virus and spyware removal as users can re-infect them self’s and this is not our fault but we can check how the infection happened with times and dates. All work is shown to the client before payment is collected so you can be confident in the repair work we do.
DATA BACKUPS MADE PRIOR TO MAJOR WORK CARRIED OUT
FREE PICK UP & DROP OFF, NO CALL OUT CHARGES, NO FIX, NO FEE!
AJR offers a free collection and delivery service (within a 10 mile radius of our base S62) for workshop repairs, if we can’t fix onsite you only pay the fixed fee for the repair work, We will also unplug your computer if it’s a desktop machine and once repaired set it backup for you. We don’t believe in call out charges, we only want to be paid for the work we do and if we can’t fix the issue or problem you are not charged anything. (We only have 2 charges in place, they are for unsuccessful data recovery and water damage on devices, due to the time we have to take on each service as nobody want to work for free!, But we are fair!, we have a 6 stage data recovery process sometimes it can take days to complete the process and we only ask for £15 to cover costs incurred we lose out on labour time. Water damaged to devices procedure is always a full strip down of the device followed by a sonic bath of the electronic components and a hand cleaning of the components with special solution to remove corrosion, this service can take time a full day at least to complete and we have an 80% success rate and only charge £50 this fee is still chargeable if unsuccessful to cover the engineers time spent working on your device