Frequently Asked Questions

How long will the repairs take?

Our Booked in Clients are serviced on a first come, first served basis unless the client is a business customer on one of our support packages will always get priority service to support business up-time and AJR’s commitment to their set and agreed SLA (Service Level Agreement) . Typically, the problems with the computer equipment will be diagnosed within 48 hours. Generally each repair will take 2 – 4 hours. If the job goes beyond this period we will call you and request further instructions.

Do you supply parts for the repair?

Yes, we can supply all the necessary parts in order to complete the repair to your device or computer equipment. We stock a wide range of components and spares. If there is a part we do not have we can order it and have it delivered within a day or so. We only stock Genuine Apple OEM parts for iPhones and iPads we don’t fit copy or replica fakes like many other repairers, You get a quality repair service and genuine part as “quality is key”

Can you build bespoke computers?

This is one of our specialties. We can build from scratch a computer system that meets exactly with your requirements.

How do you charge?

In most cases AJR repairs are based on a flat repair rate. For onsite work we have an hourly rate of £30 p/h capped at 2 hours for residential clients if work or services are been carried out onsite, But most repair work will be quoted at a flat rate. We don’t charge a call out fee and offer a free collection and delivery service for flat rate repair work.

There is no cap set for business clients for work been carried out onsite AJR only charge the hourly rate of £30 for the set hours arranged with the clients. We don’t charge a call out fee and offer a free collection and delivery service for flat rate repair work.

Do you offer a fast turnaround service?

Yes when requested we can offer a fast turnaround service for emergency or special circumstances, An extra fee may be charged. We do treat all customer the same and work on a first come first serve basis for residential customers. Business support customers will have an agreed SLA (Service Level Agreement)

Can you repair Desktop Computers, laptops, iPads, iPhones?

Yes we can carry out repairs and obtain genuine parts for most makes of the above equipment.

What is online remote access support?

Remote access involves having your computer worked on by one of our engineers over the internet. We can connect directly into your computer and view your screen remotely from our offices. The benefits are fast repairs, it’s convenient and cost effective. We charge £25 for a remote session and most issues or problems delt with remotely can be achieved within the hour, if we need to spend a little longer dealing with the issue AJR will honor that upto a maximum of 2hrs if it needs more assistance we will collect it bring it in to our workshop for further repair.

When I bring in a laptop or PC for repairs what else should I take with me?

If you are taking a laptop it’s vitally important that to take with you the A/C Power supply.

If you are taking in a PC or desktop usually nothing else is required i.e. it is not necessary to take in the monitor, the keyboard, the mouse or the power supply cable.

However, if you require re-installation of third party software after the repairs it is important to take with you the software discs supplied with the software and any activation keys.

What about my data, files, documents etc. stored on my computer – will I lose this information?

We will make every effort to preserve your data files on the hard drive of your computer we take a full file backup and a full system image before any major work is carried out, however, we cannot guarantee your data. Before you take your computer equipment in for repairs we advise that you perform a full back up your data on another storage device.

What are your opening hours?

We are open Monday to Saturday – 10:00am to 8.00pm. We are closed on Sunday but available for emergency call outs. We see customers on an appointment basis only.

When you collect or drop off my equipment for repair do I get a claims receipt?

Yes all equipment is booked in our system and we give you a claims receipt to confirm the equipment you have left with us. We also give you our business card with all our details on.

When my repair is complete do I get a receipt?

Yes a receipt is always given including a diagnostic / work form this includes what we did and any findings and recommendations.